Frequently Asked Questions

Processing your order takes our team one hour from the date of validation. We manufacture and ship the paintings from our European factories, and we want to emphasize that we will do everything possible to ensure your order arrives as quickly as possible. Working with specialized carriers, if you live in Europe, you will receive your framed paintings in 7 to 8 days, and canvases in 10 to 15 days.

To track your order, simply go to the Track My Package page and enter your tracking number. We work with specialized art transport companies, and tracking devices are installed on each truck. This allows us to tell you precisely where your order is.

Free delivery!

However, you can opt for Transport Insurance at €2.95, which covers you in case of loss or theft.

With our secure delivery, Lofty Trend handles any disputes for you. Customer satisfaction is our priority. We take full responsibility for all our shipments. If your order hasn't arrived within 30 days of purchase, you have the right to request a refund or reshipment at our expense. Please note that the postal tracking number serves as proof of delivery.

Feel free to contact us by email at contact@loftytrend.com . Our team will do its best to meet your expectations.

We ship worldwide, but delivery often takes longer. Please allow an additional 5 to 10 days.

If the product received has any manufacturing defect or does not suit you, you are free to return it to us within 14 days, contact us via the following email address: contact@loftytrend.com after having first filled out our withdrawal form.

Regarding cancellation, you are free to cancel your order if it has not yet been processed, i.e. 1 hour after the time of validation of your order.

Indeed, our order processing is done automatically via software allowing us to manufacture and ship your orders as quickly as possible.

VISA, MASTERCARD, AMERICAN EXPRESS and APPLE PAY cards are accepted in our store.

Yes !

The "HTTPS" in our store's URLs demonstrates the quality of our services. HTTPS is the secure version of "http" that uses SSL/TLS protocols. HTTPS is used to protect financial transactions on e-commerce websites. As online retailers, we understand that using SSL is essential these days. It's the best way to protect your data and safeguard you against hackers and identity theft.

Visually, the SSL certificate is represented by a padlock that appears in the web browser's address bar. It is also represented by an "s" which stands for "secure" and is added to the "http" protocol in the website's address bar.

If you wish to order in bulk (to decorate the walls of your restaurant, company office…) and/or simply order a different size of painting than those available on the site, contact us by email to explain your project: contact@loftytrend.com .

Our technical teams will guide you throughout the entire process.

Some of our canvas prints are presented as paintings for aesthetic purposes.

Indeed, if the frame option is present on the product page, you will receive the canvas of your choice along with its frame. However, if the frame option is not present on the product page, it is a canvas print by default.

We use the term "TABLEAU" for SEO purposes. Keywords are crucial to our development strategy.

Furthermore, over 90% of the products available on our site are sold with a frame option; in other words, 90% of our products are paintings. Therefore, there can be no ambiguity.

Note that you have the option to order the frame separately if you wish, subject to availability, for a better result.

You are buying with full knowledge of the facts. This information is available in our product descriptions and here in our FAQ.